Terms & Conditions

In these conditions of sale:

the "Agreement" means the agreement which is formed when we accept an order from you, as provided in clause 2 below.

"Customer" or "you" means the person who purchases Goods via the Greenes Jewellers website.

"Goods" means the goods described in the Order Confirmation.

"Order Acknowledgement" has the meaning given to it in clause 1.1.

"Order Confirmation" has the meaning given to it in clause 1.1.

"Supplier", "we" or "us" means Philip and Karl Ltd ta Greenes Jewellers 9 Aungier Street d2

"these terms" means the terms of business set out in this document.


1.1 The display of Goods on this website does not constitute an offer to sell them as described, or to sell any goods at all. By clicking to place an order, you are making an offer to buy which incorporates these terms. Once you place an order we will send you an e-mail acknowledging receipt of your order and containing the details of your order (an "Order Acknowledgment"). If we elect to accept your offer, you will receive an e-mail confirming that we have dispatched the Goods to you (an "Order Confirmation"). Any products on the same order which we have not confirmed in an Order Confirmation to have been dispatched do not form part of that contract. We reserve the right to decline any order, without giving a reason.

1.2 You must be 18 years of age or older to purchase goods from this site. If you are under 18, you may use the site only with the involvement of a parent or guardian. Your use of and registration on the site is void where prohibited.

1.3 These terms and conditions cannot be varied except by changes made by Philip and Karl Limited on the site, which we may make from time to time. Proposed changes to the terms and conditions will be notified to you by e-mail or flagged for your attention when you log onto the site for a new session. Your continued use of the site after such notification shall be taken as your full acceptance of such changes.


2.1 Orders are only binding when the Order Confirmation is issued. You should check the Order Acknowledgment and Order Confirmation and notify the Supplier of any mistake by email or telephone immediately. The details stated in any Order Confirmation will apply to the Agreement.

2.2 We reserve the right prior to issue of an Order Confirmation to notify you of the unavailability of the particular Goods ordered and to notify you of alternative arrangements required to fulfil your order. Acceptance by you of the alternative arrangements will constitute an amendment to the Agreement between us which we will set out in our Order Confirmation to you. If the alternative arrangements are not acceptable to you we will refund you in full as soon as possible.


If you order Goods and we accept the order, we reserve the right to notify you at any time before delivery of the unavailability of the particular Goods ordered. You can then cancel the Agreement and we will refund you all money paid in full. Alternatively, you can accept any equivalent product we offer to you.


Unless they are expressly quoted as not including VAT, all prices are inclusive of value added tax and other government taxes or duties.


Payment is collected from your paypal account at the same time that your Order Acknowledgement is sent, and before the Goods are delivered.


We will use reasonable efforts to meet any delivery date, but it should be understood that they are estimates and we are not liable (in contract, negligence or otherwise) for any loss or damage resulting from them not being met, howsoever caused, including delays in meeting delivery dates caused by public holidays and/or bank holidays arising in Ireland and/or elsewhere. Goods are shipped by registered post, express post, or by courier to the delivery address provided by you, as stated in the Order Confirmation.

3.1 All prices quoted are exclusive of delivery charges which are to be paid by you.

3.2 Subject to clause 1.3, delivery charges for shipping to addresses in Ireland and the United Kingdom are as follows:

3.2.1 €12.00 for delivery within Ireland

3.2.3 €20.00 for delivery to the U.K.

3.4 Subject to clause 1.3, complimentary shipping is available for orders in excess of €1000.00.


Title and risk to Goods ordered passes to you when the Goods are shipped, or if later when you make full payment.


Where you have ordered more than one item, we may make delivery in one or more instalments.


If you order a ring, and it is so required, you will be entitled to one adjustment under our complimentary re-sizing service.


4.1 You can exercise your right to cancel the Agreement and to return the Goods to us within 7 working days of delivery of the Goods to you. In order to exercise your right to cancel the Agreement and to return the Goods to us you must obtain cancellation authorisation by calling us before returning the Goods as soon as possible in their original condition with packaging complete and seals unbroken. The original tag must not have been tampered with and must still be attached to the Goods returned. You should also include a return note and proof of purchase.

4.2 You are responsible for the direct cost of returning the Goods to us and for the risk of any loss or damage to the Goods while in transit. We cannot accept responsibility for parcels lost in transit and you are strongly recommended to obtain proof of posting when returning items. Title and risk to the Goods shall pass back to us once they are received by us.

4.3 No refund will be made until the Goods are returned to us and in any event no refund will be forthcoming if the Goods are not received by us within 5 working days of you notifying us of your intention to cancel the Agreement.

4.4 For hygiene reasons we cannot exchange or refund earrings unless they are defective or faulty.

4.5 Items engraved cannot be refunded unless they are defective or faulty.


Unless otherwise stated, prices quoted are only valid during your browser session.


Notification of queries and/or complaints must be notified to us in writing within fourteen (14) days of receipt of the Goods.


We warrant that:

5.1 at the time of sale, we will have title to sell the Goods to you; and

5.2 the Goods sold to you will conform with the specification for them published by us or their manufacturer.


If we are in breach of the warranties given by us under clause 4, our liability shall be limited to:

6.1 replacement of the Goods concerned; or

6.2 at our option, reimbursement of the price.